Return, Refund and Exchange Policy

Definitions

For the purposes of this Return and Exchange Policy:

• "You" or "User" means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to EVVIVA LTD, 36 St John's Wood High Street, NW8 - London, United Kingdom
• Service refers to the Website.
• Website refers to EVVIVA, accessible from evviva.com
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.

Product Return, Refunds and Exchange Policy

You may return your purchase within 14 days of receipt for a full refund or exchange. You may additionally exchange a product for another product of the same value, or of a higher value by paying the difference.

The following conditions apply to all returns:

1. The product must be in its original condition and packaging, including all tags, manuals, and accessories.
2. The product must not have been used, worn, or damaged in any way.
3. All returns must be accompanied by the original receipt or proof of purchase.
4. The return shipping costs are the responsibility of the customer, unless the product is damaged or defective.
5. Refunds will be processed within 30 business days of receipt of the returned item.
6. Refunds will be issued in the original form of payment.
7. Exchanges will be processed as soon as possible, subject to availability.

If you wish to return or exchange an item, please follow these steps:

1. The User must write to returns@evviva.com returns@evviva.com with the details and reasons for their return.
2. The request is confirmed by our customer services by e-mail who also issue a returns code.
3. The goods must be returned together with a copy of the e-mail confirmation containing relevant returns acceptance code.
4. Our logistics confirm return delivery of the package.
5. Confirmation is sent to the customer that the goods received match the returns request.
6. A credit note is issued in the customer's name.

If the order is damaged or incomplete for internal reasons (e.g. incorrect quantities shown as available in the website) a credit note will be immediately issued for the customer. Credit expires 2 years after the creation of the credit note.

The Company reserves the right to not exchange in the following cases:

• The product has been damaged by the User or the original packaging (shoe box, sunglasses case,dust-proof bag) is missing or damaged.
• Return code and/or order number are missing
• Unauthorized or after return deadline

The shipping, return costs and customs duties are to be paid by the User unless otherwise instructed.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Also, in the case of flawed or non-compliant products, a return and exchange request must be made as indicated above. The damage must be described in detail and photos must be attached demonstrating its extent within and no later than 5 days from receipt of the order. Please send all details to the following email: returns@evviva.com